Executive Summary
For over 60 years, Culligan Water has served Texas’s largest markets with commercial and industrial water treatment solutions—from one gallon to five million gallons a day—supported by a dedicated team around the clock. Navigating benefits proved challenging, especially after coming off a Professional Employer Organization (PEO) where benefits weren’t even on a master plan.
By partnering with 19:21 Consultants, Culligan Water gained a strategic plan designed for a large, geographically diverse team, clear benefit materials for open enrollment, and a local point of contact who could assist with everyday tasks, compliance, and HR initiatives.
The Problem
Culligan Water struggled with:
Complex Benefits Management
Previous benefit setups were unsustainable, scattered, and lacked a unified master plan.
Limited Guidance
They needed honest, tailored advice rather than generic, one-size-fits-all solutions.
Administrative Overload
HR spent too much time on tasks like creating open enrollment materials and staff education—efforts that were previously done in-house, adding stress to the team.
The 19:21 Solution
From the start, 19:21 Consultants offered:
Authentic Engagement
The 19:21 team’s genuine interactions and local presence fostered immediate trust and accessibility.
Honest Feedback & Strategic Insight
With benefits no longer tied to a PEO, 19:21 helped shape a strategic plan design suited to Culligan’s large, multi-location workforce.
Personalized Support
19:21 created benefit booklets, open enrollment materials, and offered hands-on education to employees—streamlining tasks that previously fell on HR’s shoulders.
How 19:21 Consultants Helped
Reduced Complexity
With a strategic master plan and unified resources, the HR team spent less time juggling scattered benefits info.
Enhanced Employee Experience
Employees gained direct, understandable information and materials, improving clarity and confidence during open enrollment.
Ongoing Relationship & Compliance Support
A local point of contact simplified everyday questions, ensured compliance, and supported HR initiatives, freeing Culligan’s internal team to focus on more critical responsibilities.
The Outcome
After teaming up with 19:21, Culligan Water saw:
Eased Workload
Less time on administrative tasks like benefit booklets and enrollment education, and more time for core business objectives.
Increased Clarity
Honest, consistent communication helped employees navigate their benefits, regardless of location or role.
A Lasting Partnership
Culligan Water is moving forward with a partner who “truly tries to know their customers,” maintaining open communication and consistently meeting their evolving needs.
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